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Keiko Urano

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Keiko Urano is a communication instructor who supervises corporate trainings at a number of organizations, as well as a lecturer at the business department of the Sanno University of Tokyo. As an independent instructor, Urano specializes in management training, customer service training, new employee training, and instructor training. She has published many books, including HappyBiz 1 – Magical Telephone Techniques, and Business Freshman’s Phrase Book. She has also worked as a communications lecturer at the Japan Telephone and Telegraph User’s Association. Urano passed away in 2010.

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