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Those of us who have worked in customer service have probably found ourselves wondering why our effort isn’t resulting in better customer satisfaction. Perfect Service will demonstrate how we unwittingly creating distance in our relationships with our clients, and what to do about it.
A mystery shopper with experience in all areas of retail and customer service teaches you exactly what you need to do about taking your customer service skills to the next level, regardless of your industry.


Learning what good service means
Take another look at your posture and attitude
Connect with your customers
Improve your suggestions
Changing a bind into an opportunity
Improve your teamwork

About the Author

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